Service Centre Manager - Southampton

The Role:

Here at Silcom Recruitment, we have a new and exciting opportunity for one of our clients who are on the lookout for a Service Centre Manager who is required at their site in Southampton. 

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services, whilst managing the service department.

The ideal candidate will come with adept motor trade aftersales experience. The ability to come into this role and make it their own. They are willing to consider candidates who are keen to step up in responsibility or someone looking for a new challenge.

The day-to-day duties you will be carrying out as a Service Centre Manager are as follows:

Managing the front of house.

Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.

Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

Sourcing out the parts, Quoting customers.

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.

A well-presented individual with a desire, attitude and character to succeed.

Previous experience in a senior customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.

You will have good organisation and administrative skills.

Workshop, garage & motor trade experience is essential for this role.

Package:

Basic salary up to £35,000 (dependent on experience, top end of salary would be an experienced Manager or Supervisor). As well as great company benefits.

Hours of work are Monday - Friday, 08:00 - 17:00 as well as working Saturdays 8:00 to 13:00. 5.5 day working week.

To apply for this role and find out more details, please forward your CV to Josh Maitland, Silcom Recruitment. joshm@silcomrecruitment.com or call 02380 012 300 in strict confidence.

**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**

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