Service Advisor - Portsmouth

hash VAC-1472
hash Workshop, Aftersales & Customer Service
hash £24,000 to £25,000 Per Annum
hash OTE/ Bonus on top aswell as overtime available.
hash Portsmouth
hash Full Time

The Role:

We are recruiting on behalf of a well-established local motor trade organisation based on the outskirts of Portsmouth. Looking to add an a experienced Service Advisor to join their Service department, you will be responsible for the following:

 

Duties will include:

  • To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.
  • To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service.
  • To up-sell products & Service Plans, handle objections and record sales activity.
  • To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.

 

Experience Required:

  • You will ideally have experience of working in a similar position, with a minimum of 2 years’ experience in motor trade Aftersales (or similar).
  • Motor trade experience is beneficial, but not essential. If you have transferable customer service experience in a face to face working environment, this would be considered.
  • Our client is looking for someone who will need to be empathetic with customers and the ability to up sell where possible.
  • Our client is also looking for someone "thick skinned" who can deal with difficult situations and approach the situation in a professional and proactive manor.
  • Excellent communication skills.
  • Team player with a flexible attitude; is willing to ensure customer satisfaction
  • You need to hold a full driving licence.

 

The Package:

Salary £24,000 - £25,000 basic (experience dependant) with an OTE/ Bonus on top as well as overtime available.

Hours: Monday to Friday 08:00 - 17:30 NO WEEKENDS

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.

To apply for this role and find out more details, please forward your CV to Josh Maitland, Silcom Recruitment. joshm@silcomrecruitment.com or call 02380 016174 in strict confidence.

You may also be interested in...

£46,000 to £54,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Permanent Newbury
The Role: We are currently seeking an experienced and driven Centre Manager to join a well-established and high-performing local tyre centre based in the outskirts of Newbury area. This is a fantastic opportunity for a hands-on, motivated leader with a background in fast-fi...
View Details & Apply
£30,000 to £35,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Southampton
The Role: A rare and exciting opportunity has arisen to join a leading name in the luxury marine industry as an Aftersales Advisor, based in Southampton. This is your chance to be part of a globally respected brand renowned for its world-class craftsmanship, innovation, and ex...
View Details & Apply
£33,000 to £40,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Poole
The Role: An exciting opportunity has arisen for an experienced Senior Service Advisor to join a premium main dealership client of ours, based in Poole, delivering a five-star experience to customers in a fast-paced, professional environment. In this key role, you’ll ...
View Details & Apply
£27,000 to £36,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Southampton
The Role: Silcom Recruitment is actively seeking a Service Advisor on behalf of one of our highly regarded clients, a motor trade dealership group located in Southampton. Our client is in search of a Service Advisor to become an integral part of their well-established team. ...
View Details & Apply
£35,000 to £45,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Permanent Southampton
The Role: We’re currently recruiting for an experienced Paint Sprayer to join our client—an established and forward-thinking motor trade business based in Southampton. Renowned for their attention to detail and high-quality finishes, this business provides a stable...
View Details & Apply