Service Advisor - Havant

The Role:

Silcom Recruitment is delighted to be supporting a well-established, respected, forward-thinking, and ambitious motor trade dealership in their search for a Service Advisor. This is an exciting opportunity for an experienced Service Advisor/ Senior Service Advisor ready to endure a clear path towards management & seeking a fresh challenge within a progressive dealer environment.

Responsibilities & Requirements:

Support the Service Manager in overseeing the day-to-day front-of-house operations within the service department.

Act as a role model for the service team, assisting with training, mentoring, and maintaining high customer service standards.

Welcome customers to the service reception, managing bookings, vehicle handovers, and follow-up communication.

Ensure clear communication between customers and workshop teams, providing updates on progress, costs, and timescales.

Handle escalated customer concerns with professionalism and efficiency, aiming for first-time resolution.

Assist in achieving departmental performance targets, including profitability, efficiency, and CSI scores.

Previous motor trade service advisor experience is essential, ideally with exposure to a supervisory or senior role, but this is not essential.

The Package:

Up to £34,000 Basic (experience dependent) + overtime & bonus – £38,000 OTE.

Monday to Friday – 8:00am until 5:30pm

Superb company benefits.

Reviewed salary every six months aligned with company performance

Strong pension contribution

25 days holiday + Bank Holidays

Ongoing training and career development opportunities

To apply for this role as a Service Advisor and find out more details, please forward your CV to Josh Maitland, Silcom Recruitment – joshm@silcomrecruitment.com or call 02380 012 300 in strict confidence.

Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest.