Assistant Service Manager - Portsmouth

hash VAC-1999
hash Automotive, Workshop, Aftersales & Customer Service
hash £32,000 to £35,000 Per Annum
hash OTE £40,000 - £43,000 (salary dependent) + amazing company benefits.
hash Portsmouth
hash Full Time

The Role:

Silcom Recruitment are currently seeking an Assistant Aftersales Manager to join our dynamic team in the motor industry, based in Portsmouth. The successful candidate will play a crucial role in overseeing the efficient operation of the aftersales department, with a specific focus on managing the front counter and providing support in the absence of the Aftersales Manager. This is an excellent opportunity for a motivated and customer-oriented individual to contribute to the growth and success of our organisation.

Responsibilities & Requirements:

Front Counter Management:

Greet and assist customers in a friendly and professional manner.

Provide information, guidance, and recommendations to customers regarding aftersales services, products, and repairs.

Ensure prompt and accurate completion of customer transactions, including invoicing and payments.

Handle customer inquiries, complaints, and issues effectively, striving to achieve customer satisfaction.

Support for Aftersales Manager:

Assume responsibility for the aftersales department in the absence of the manager.

Collaborate with team members to ensure smooth workflow and efficient operations.

Provide input on staff training needs and contribute to the development of training programs.

Support and motivate the aftersales team to achieve their individual and collective goals.

Assist in recruiting, training, and onboarding new team members.

Foster a positive work environment that encourages teamwork, professional growth, and employee satisfaction.

Qualifications and Skills Required:

Previous experience in the motor industry or automotive aftersales is highly desirable.

Excellent customer service skills with the ability to build and maintain strong relationships.

Salary:

Competitive basic salary ranging from £32,000 to £35,000 per annum.

Attractive bonus structure of £8,000 based on performance.

Opportunities for career advancement and professional development.

Hours: Monday to Friday 8:00am – 18:00pm. Weekend Rota 08:30 – 13:00.

If you believe you have the necessary knowledge, experience and enthusiasm to succeed within this opportunity, then we would like to hear from you.

**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**

To apply for this role and find out more details, please forward your CV to Josh Maitland at Silcom Recruitment, joshm@silcomrecruitment.com or call 02380 012 300 in strict confidence.

You may also be interested in...

£32,000 to £40,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Exeter
The Role: We currently have a superb opportunity for an experienced Service Advisor to join a well-established and highly reputable automotive dealership based in Exeter. Our client is a successful franchised main dealership with a strong local presence and an excellent rep...
View Details & Apply
£40,000 to £50,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Exeter
The Role: Silcom Recruitment is recruiting behalf of a new & exciting client of ours, who seek a skilled and motivated Vehicle Technician to join a well established, independent specialist vehicle workshop located in Exeter. This exciting opportunity offers the chance to work ...
View Details & Apply
£26,500 to £34,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Permanent Swindon
The Role: We have taken on an exciting position with a valued client, who are a long-standing and respected dealership based in Swindon, representing one of the UK’s most recognisable automotive brands. With a strong reputation for customer care and a commitment to quali...
View Details & Apply
£32,000 to £40,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Permanent Swindon
The Role: We are working in partnership with a well-established and highly reputable main dealer located in Swindon, who are actively seeking an experienced Vehicle Technician to join their growing aftersales team. This is a brilliant opportunity to join a business with a f...
View Details & Apply
£34,000 to £35,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Outskirts of Winchester
The Role: Silcom Recruitment is delighted to be working with a highly regarded, independent specialist vehicle workshop located on the outskirts of Winchester. We are seeking a skilled and flexible MOT Tester to join their professional team on a part-time basis. This is an ...
View Details & Apply