Service Advisor - Southampton

The Role:

Silcom Recruitment are recruiting on the behalf of a motor trade dealership group based in Southampton. Our client is currently seeking a Service Advisor to join their established team.

As a Service Advisor, you play a crucial role within our service team, overseeing the seamless and customer-oriented service process.

Our client is in search of an individual with customer service experience. While prior experience in the motor trade industry is not mandatory, candidates from all backgrounds with customer service expertise are encouraged to apply.

Responsibilities & Requirements of a Service Advisor:

Act as the adept liaison between our valued customers and the workshop and perform a thorough check-in of the vehicle, reviewing customer and vehicle data.

Engaging directly with customers empowers you to significantly influence their satisfaction, culminating in the triumph of our aftersales operation.

Perform visual inspections and rapid tests to evaluate the vehicle's condition.

Supervise the repair progress and arrange for supplementary repair services when necessary.

Responsible for job packs and associated documentation.

Motor trade service advisor experience required (but not essential), will consider and individual with a strong customer service background.

Package:

Basic salary: £26,000 + Bonus [Circa £1200-£1300 a month]

Total package £35,000+

Monday to Friday weekly shift pattern which alternates across the following –

Week 1 – 7:00am – 3:30pm

Week 2 – 8:00am – 5:00pm

Week 3 – 9:00am – 6:00pm 

Saturday mornings {1in3}

If you believe you have the necessary knowledge, experience and enthusiasm to succeed within this Service Advisor opportunity, then we would like to hear from you.

To apply for this role as a Service Advisor and find out more details, please forward your CV to Sam Langford at Silcom Recruitment, saml@silcomrecruitment.com or call 02380 012 300 in strict confidence.

**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**