Aftersales Manager - Newbury

The Role:

We are working exclusively with a long-established, franchised motor trade business based in the Newbury area, now seeking an experienced and driven Aftersales Manager to lead their aftersales operation.

This is an exciting opportunity to take the reins of a high-potential department, overseeing service, parts, and front-of-house teams to deliver an exceptional customer experience while driving performance across all key areas.

If you’re a strong people leader with a background in the motor trade, this is a chance to join a business that values autonomy, rewards success, and offers long-term progression.

Key Responsibilities of an Aftersales Manager: 

Full responsibility for the day-to-day running of the service and parts departments

Driving departmental performance against manufacturer and internal KPIs

Leading, motivating, and developing a multi-functional aftersales team

Overseeing customer experience, service retention, and complaint resolution

Managing departmental P&L, budgets, and profitability

Ensuring compliance with health & safety, warranty, and manufacturer standards

Working closely with the senior management team to deliver business growth

About You:

Proven experience as an Aftersales Manager within the motor trade

Confident leading teams across service and parts functions

Strong commercial mindset and experience managing P&L

Excellent customer service and leadership skills

Organised, analytical, and results-focused

Comfortable working in a high-volume franchised dealership environment

Full UK driving licence essential

Package & Benefits:

£40,000 basic salary

Realistic OTE of £50,000+ (with scope to exceed)

Monday to Friday – no weekend working

Autonomy to shape and grow your department

If you’re an experienced Aftersales Manager looking for your next challenge with a business that values quality leadership and performance – we’d love to hear from you.

**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**

To apply for this role as a Aftersales Manager and find out more details, please forward your CV to Drew Pilcher at Silcom Recruitment, drewp@silcomrecruitment.com or call 02380 012 300 in strict confidence.