Vehicle Handover Specialist - Bromley

hash VAC-1205
hash Automotive, Workshop, Aftersales & Customer Service
hash £18,000 to £30,000 Per Annum
hash plus fantastic company benefits
hash Bromley
hash Full Time

The Role:

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? 

If the answer is yes to the above then we want to hear from you! Our clients dealership in Bromley is looking to recruit a new Vehicle Hand Over Specialist 

 

About the position:

A large part of the Vehicle Hand Over Specialist position involves: 
 

What will I be responsible for? 

Handover Specialists take on a vital role in providing an outstanding purchase experience and creating a lasting impression on our customers. 

 

Your daily responsibilities will include: 


Liaise with customers to keep them up to date with the progress of their order and confirm their handover appointment.

Check orders and ensure all work is fulfilled on time by the Service department ahead of collection.

Provide a courteous and friendly welcome for customers arriving to collect their vehicle and complete all financial paperwork. 

Carry out follow up calls with customers and respond to any queries once the customer has taken ownership of the vehicle.

Ensure that all customer feedback is captured and reported to the Management Team. 


Who are we looking for? 

Working within our busy Dealership, the successful Handover Specialist will be motivated, well presented and professional. Individuals must be capable of using their own initiative and with great communication skills. You will also require the following skills: 

Confident and positive ‘can do’ attitude.

Excellent communication and influencing skills.

Good learner with willingness to develop further.

Strong team player.

Flexible.

Ability to thrive under pressure.

Ideally you will have existing customer service experience, IT and PC literate to an intermediate level, be process driven, well organised, show attention to detail, outgoing, friendly and goal orientated. 

 

The Package:

£18,000 basic salary plus bonus and commission, realistic OTE of £25K - £30K + with fantastic company benefits. 

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.

To apply for this role and find out more details, please forward your CV to Josh Maitland, Silcom Recruitment. joshm@silcomrecruitment.com or call 02380 016174 in strict confidence.

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