Service Advisor - Swindon

The Role:

We have taken on an exciting position with a valued client, who are a long-standing and respected dealership based in Swindon, representing one of the UK’s most recognisable automotive brands. With a strong reputation for customer care and a commitment to quality service, they work closely with both private and business customers to keep their vehicles and their businesses moving.

They are now looking to strengthen their aftersales team with the appointment of a Service Advisor, someone who thrives in a customer-focused role and enjoys working in a fast-paced automotive environment.

As a Service Advisor, you'll be the vital link between customers and the workshop. You’ll manage service bookings, keep customers informed throughout their visit, and ensure that their experience is both smooth and professional from start to finish.

Key Responsibilities:

Managing incoming service and repair bookings

Providing timely updates and explanations to customers regarding work required

Coordinating with the workshop team to ensure accurate and efficient job completion

Upselling additional services or maintenance work where appropriate

Completing service-related admin duties such as invoicing and warranty claims

Maintaining excellent standards of customer satisfaction and communication

About You:

Experience as a Service Advisor (or similar role within the motor trade)

Strong communication and organisational skills

Ability to work calmly under pressure and deliver top-tier customer service

Familiarity with dealership systems (e.g. Kerridge/CDK) is a bonus

Team-focused, professional, and proactive

Full UK driving licence is essential

Package:

£26,500 basic salary, potential flexibility depending on experience.

Realistic OTE of £34,000+

Monday to Friday working hours (8:00am – 5:00pm)

1 in 3 Saturdays, paid as overtime

CBS Car Scheme available

Manufacturer training and personal development opportunities

Supportive, team-oriented working environment

If you’re a Service Advisor who’s ready to take the next step in your career – we want to hear from you.

Don’t worry if your CV is out of date – please get in touch and we can work with you to do the rest.

To apply for this role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher at Silcom Recruitment – drewp@silcomrecruitment.com or call 02380 012 300 in strict confidence.