Silcom Recruitment is currently recruiting on behalf of a motor trade dealership group, with a new and used semi-prestige site based around the outskirts of Ruislip. Our client is keen to add an experienced motor trade Service Advisor to their team, with at least two years’ main dealer experience, on a full time basis, you will be responsible for the following:
Duties will include:
To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.
To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service.
Management of work through the workshop.
To up-sell products & Service Plans, handle objections and record sales activity.
To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.
You will currently be working within a similar position, with ideally a minimum of 2 years’ main dealer experience.
Prior experience in a customer service advisor based role.
Motor Trade experience is essential.
Kerridge system experience desired.
Excellent communication skills.
Team player with a flexible attitude; is willing to ensure customer satisfaction
You need to hold a full driving licence.
£23,000 Basic Salary. Realistic OTE up to £40,000!! 45 Hour Week - 1 in 3 Saturday's 09:00-14:00.
If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.