Service Administrator - Wimborne

hash VAC-1989
hash Automotive, Workshop, Aftersales & Customer Service
hash £23,000 to £25,000 Per Annum
hash + Great company benefits
hash Wimborne
hash Full Time

The Role:

Silcom Recruitment are representing a top client who seek an experienced Service Administrator to help join their already well-established team, based in Wimborne. The role will be in a fast paced environment and report into the Line Manager. 

Responsibilities of a Service Administrator:

Reporting to your Line Manager, providing regular updates of the current scheduled of work

Regularly liaise throughout the day with the Service advisor team on all things in direct relation to the workshop

Processing engineer’s reports from write up though to an account invoice.

Liaising with customers in requesting purchase order numbers.

Using Fleet account portals to request work authorisation and purchase order numbers.

Using Manufacturer R&M and warranty systems to complete and invoice completed work.

Input and adjustments of engineers time sheets.

Monitoring and actioning emails in accounts and administration mail boxes.

Investigating and dealing with customer invoice queries.

Confirming and processing customer’s legal vehicle documentation.

Updating spreadsheets/logs of outstanding Purchase order numbers.

Answering department incoming phone calls.

Display excellent customer service skills over the phone and face to face

Liaise with other departments to promote good communication across the company

Candidate Requirements:

Excellent communication skills

Methodical and organised

Demonstrates a strong knowledge of the motor vehicle industry

Customer focused

Flexible approach to work

Knowledge of Health and Safety

Experience of implementing process improvement

Package:

Salary starting from £23,000 - £25,000 (dependent on experience)

Monday to Friday, 08:00 - 17:00 (with half an hour lunch)

If you believe you have the necessary knowledge, experience and enthusiasm to succeed as a Service Administrator, then we would like to hear from you.

**Don’t worry if your CV is out of date**

Please get in touch and we can work with you to do the rest!

To apply for this role and find out more details, please forward your CV to Jacob Ford at Silcom Recruitment, jacobf@silcomrecruitment.com or call 02380 012 300 in strict confidence.

APPLY NOW!!

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