Head Of Aftersales - Outskirts Of Birmingham

The Role

We are working with a highly successful and rapidly expanding business, looking to appoint an experienced Head of Aftersales to take full ownership of the aftersales function across five retail sites – Halesowen, Cannock, Bolton, Mountsorrel, and Towcester.

This is a fantastic opportunity for a seasoned multi-site aftersales leader to make a significant impact. You’ll be responsible for leading teams of up to eight staff per site, driving performance, profitability, and consistency of process, while working closely with senior leadership on strategic business objectives.

Responsibilities & Requirements of a Head of Aftersales:

Proven track record as a Head of Aftersales or similar senior aftersales leader within the motor trade.

Oversee day-to-day aftersales operations across all sites, ensuring consistent performance, process adherence, and customer satisfaction.

Lead, mentor, and develop Service Advisors, Technicians, and Workshop Controllers to achieve departmental goals.

Full accountability for budgeting, forecasting, and departmental P&L.

Drive efficiency, profitability, and compliance across multiple locations.

Carry out regular site visits (company car and travel expenses provided).

Work in partnership with senior management to deliver growth, streamline processes, and enhance the customer journey.

The Package:

Basic Salary: £55,000 + 20% annual bonus.

Hours: Monday to Friday, 8:00am – 6:00pm.

Benefits: Company car + all travel expenses covered.

Excellent long-term career opportunity with genuine progression potential.

If you are an experienced Head of Aftersales with the drive and leadership skills to succeed in a multi-site role - we’d love to hear from you!

Don’t worry if your CV isn’t up to date – just get in touch, and we’ll guide you through the rest.

To apply for the role of Head of Aftersales, or to learn more, please forward your CV to Drew Pilcher – drewp@silcomrecruitment.com or call 02380 012300 in strict confidence.