Customer Service Advisor - Tring/ Berkhamstead

The Role:

We are recruiting on the behalf of an established motor trade group dealership, with a new and used site based around the outskirts of Tring/ Berkhamstead. Our client is keen to add multiple experienced Service Advisors to their team on a full time basis, you will be responsible for the following:

Duties will include:

To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.

To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of customer service.

To up-sell products & Service Plans, handle objections and record sales activity.

To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.

Experience Required:

You will currently be working in a similar position, with ideally a minimum of 1-2 years’ main dealer experience.

Prior experience in a customer service based role.

Motor Trade experience is essential.

Kerridge system experience desired but not essential

Excellent communication and time management skills.

Team player with a flexible attitude; is willing to ensure customer satisfaction

You need to hold a full driving licence.

The Package:

£22,000 - £25,000 Basic Salary (Experience Dependant). On target earnings up to £6,000 +.

Monday to Friday 8:00am - 6:00pm - Saturday 8:30am - 16:30pm (1 in 4)

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.

To apply for this role and find out more details, please forward your CV to Josh Maitland, Silcom Recruitment. joshm@silcomrecruitment.com or call 02380 016174 in strict confidence.