Customer Service Advisor - Plymouth

hash VAC-1258
hash Automotive, Workshop, Aftersales & Customer Service
hash £22,000 to £25,000 Per Annum
hash Plymouth
hash Permanent

The Role:

Silcom Recruitment are recruiting on behalf of a well-established motor trade business, with a new and used site located in Plymouth. Looking to add an experienced Service Advisor to their team on either a full or part time, you will be responsible for the following:

Duties will include:

To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.

To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service.

To up-sell products & Service Plans, handle objections and record sales activity.

To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.

Experience Required:

You will currently be working in a similar position, with ideally a minimum of 2 -5 years’ main dealer experience.

Prior experience in a customer service based role.

Motor Trade experience is essential.

Excellent communication skills.

Team player with a flexible attitude; is willing to ensure customer satisfaction

You need to hold a full driving licence.

The Package:

Part Time (29 hours) 

You will be on a two-week rota to do Monday to Wednesday and alternatively Thursday to Saturday.

Week 1 – Monday to Wednesday 7.30am to 6.30pm

Week 2 – Thursday & Friday 7.30am to 6.30pm and Saturday 8.30am to 5.00pm

You’re working Monday to Friday will include an unpaid break of one hour.  Salary is £8:00 per hour i.e. £12046 + bonus OTE £13,852 + overtime

Alternatively

Full time Service Advisor 47.5-hour week (alternate Saturday mornings) 22,000

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.

To apply for this role and find out more details, please forward your CV to Sam Langford, Silcom Recruitment. saml@silcomrecruitment.com or call 02380 016174 in strict confidence.

You may also be interested in...

£20,000 to £25,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Wareham
The Role: We are currently recruiting on behalf of our client, a family run dealership based in Wareham for a trainee Service Advisor due to an internal promotion. This is a fantastic opportunity for an individual who is looking for a route into the motor trade, the ideal indi...
View Details & Apply
£28,000 to £40,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Hindhead
The Role: Silcom Recruitment are seeking an experienced Service Advisor to join a valued client of ours at their state-of-the-art prestigious brand dealership in Hindhead. Due to a team growth project, our client is looking for a candidate with current or previous motor trade ...
View Details & Apply
£24,000 to £40,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Eastbourne
The Role: Are you passionate about the motor trade and customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want to hear from you! Our client, a multi-brand dealership with state-of-the-art showroo...
View Details & Apply
£27,000 to £33,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Grayshott
The Role: We're thrilled to partner with a premium brand dealership that is currently on the lookout for an experienced Parts Advisor to join their team in Grayshott. The ideal candidate would bring prior experience within the automotive industry, however our client will c...
View Details & Apply
£30,000 to £38,000 Per Annum Workshop, Aftersales & Customer Service, Automotive Full Time Fleet
The Role: Silcom Recruitment are currently seeking an adept Customer Service Advisor with experience in the motor trade industry to join our client's body shop in Fleet. Our client specialises in comprehensive body repairs, restoration work, and welding, and they are eager...
View Details & Apply