Customer Service Advisor - Plymouth

The Role:

Silcom Recruitment are recruiting on behalf of a well-established motor trade business, with a new and used site located in Plymouth. Looking to add an experienced Service Advisor to their team on either a full or part time, you will be responsible for the following:

Duties will include:

To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.

To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service.

To up-sell products & Service Plans, handle objections and record sales activity.

To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.

Experience Required:

You will currently be working in a similar position, with ideally a minimum of 2 -5 years’ main dealer experience.

Prior experience in a customer service based role.

Motor Trade experience is essential.

Excellent communication skills.

Team player with a flexible attitude; is willing to ensure customer satisfaction

You need to hold a full driving licence.

The Package:

Part Time (29 hours) 

You will be on a two-week rota to do Monday to Wednesday and alternatively Thursday to Saturday.

Week 1 – Monday to Wednesday 7.30am to 6.30pm

Week 2 – Thursday & Friday 7.30am to 6.30pm and Saturday 8.30am to 5.00pm

You’re working Monday to Friday will include an unpaid break of one hour.  Salary is £8:00 per hour i.e. £12046 + bonus OTE £13,852 + overtime

Alternatively

Full time Service Advisor 47.5-hour week (alternate Saturday mornings) 22,000

If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.

To apply for this role and find out more details, please forward your CV to Sam Langford, Silcom Recruitment. saml@silcomrecruitment.com or call 02380 016174 in strict confidence.