Contact Centre Advisor - Bristol

The Role:

We are working with a reputable and well-established motor trade group based in the Bristol area, currently seeking to recruit a Contact Centre Advisor to join their growing team.

This is an excellent opportunity to join a professional and customer-focused environment where you'll be the first point of contact for service-related enquiries. Working as part of a busy aftersales support team, you will play a key role in delivering a smooth and positive experience to customers, all while helping to drive business performance.

If you enjoy building rapport, working to targets, and delivering top-tier customer care over the phone and online - this could be the ideal next step in your career.

Key Responsibilities Of A Conact Centre Advisor:

Handling inbound and outbound calls to support service bookings and aftersales activity

Booking customer vehicles for servicing, MOTs, and repairs

Following up with customers as part of ongoing marketing and retention campaigns

Updating internal CRM systems and customer records accurately

Providing a friendly, professional, and helpful service across all customer interactions

Resolving customer issues and queries efficiently and courteously

Supporting the wider dealership network and working collaboratively across departments

About You:

Excellent telephone manner and customer service skills

Strong organisational and communication abilities

Positive, team-oriented attitude with a self-motivated approach

Confident using Microsoft Office and in-house CRM systems

Previous experience in a contact centre, motor trade, or dealership environment is desirable but not essential – full training provided

Target-driven with the ability to work in a fast-paced environment

Package:

£26,000 to £28,000 with a £30,000 OTE!

Monday to Friday working pattern – 8:00am to 6:00pm

Staggered shift pattern across the week to support work-life balance, for example start at 9:00am or finish at 4:30pm, as long as your contracted hours are achieved.

Full training and ongoing development opportunities

Friendly and supportive working environmentStaff discounts and employee benefits

If you have the experience and knowledge to succeed as a Contact Centre Advisor, please get in touch!!!

**Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest**

To apply for this role as a Contact Centre Advisor and find out more details, please forward your CV to Drew Pilcher at Silcom Recruitment, drewp@silcomrecruitment.com or call 02380 012 300 in strict confidence.