We are recruiting on the behalf of an excellent client of ours based in Southampton, seeking to add an experienced Aftersales Manager. Reporting to the Group Aftersales Manager, you will be responsible for the following:
Duties will include:
A complete understanding of Aftersales process’ in a modern dealership.
To liaise with company representatives to maintain manufacturer standard requirements & KPI targets.
Manages the day to day operations of the Service Department in terms of resource requirements (consumables and specialist tools/workshop utilisation/ activities of valeting team & drivers/subcontractors/ non franchise part suppliers) to ensure the key targets of the franchise are achieved.
Must have the drive and determination to deliver outstanding customer satisfaction with the overall objective of increasing turnover and profit to exceed set budgets.
To have a hands-on approach to manage, motivate and train staff to ensure the growth and development of the departments. This is KEY.
Create, agree and control sales, merchandising, advertising and sales promotion plans to support the achievement of Service & Parts department plans and budgets.
Relevant Experience & Qualifications Required:
Current/ recent automotive Aftersales Management experience is essential.
Experience of working with a main dealer would be highly advantageous
The successful candidate will be able to demonstrate how they have consistently delivered an above budget financial performance.
Experience of managing a team of around 15 people would be essential.
£35,000 - £38,000 basic with an OTE of £45,000 - £48,000 + car and other company benefits.
If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.
To apply for this role and find out more details, please forward your CV to Josh Maitland, Silcom Recruitment. firstname.lastname@example.org or call 02380 016174 in strict confidence