We are recruiting on behalf of an established motor trade group dealership, with a new and used site based around the outskirts of Ipswich. Our client are keen to add multiple Service Advisors to their team on a full time basis, you will be responsible for the following:
Duties will include:
To meet & greet your customers, & clarify their Service, MOT and/or repair requirements.
To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service.
To up-sell products & Service Plans, handle objections and record sales activity.
To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles.
You will currently be working in a similar position, with ideally a minimum of 2 years’ Customer Service experience.
Prior experience in a customer service based role in the motor trade is beneficial but not required.
Kerridge system experience desired.
Excellent communication skills.
Team player with a flexible attitude; is willing to ensure customer satisfaction
You need to hold a full driving licence.
£19,000 - £21,000 Basic Salary (Experience Dependant) On target earnings from £25,000 - £30,000 + (UNCAPPED)
Monday to Friday 8:00am - 6:00pm, Saturday 8:30am - 12:30pm (every other)
If you believe you have the necessary knowledge, experience and enthusiasm to succeed in this position, then we would like to hear from you.
To apply for this role and find out more details, please forward your CV to Matthew Chivers, firstname.lastname@example.org at Silcom Recruitment or call 02380 016174 in strict confidence.